Operations management is the management of all processes in a firm which enable it to produce and sell products and services to its customers. It is vital to understand how wealth is created by firms. The scope of operations management ranges across an organization: product and service design, process design and improvement, quality management, supply and distribution management, etc. This is an introductory course that enables you to grasp the necessary concepts involved and understand the implications of their interactions. Easy, applied examples and cases are presented and solved throughout.